Refund Policy
Refund Policy
Last updated: September 26, 2026
Thank you for supporting OK Korbie. This Refund Policy explains when refunds may be available for purchases made through this website.
General Refund Policy
All sales are reviewed on a case-by-case basis. Because products may be handmade, customized, limited edition, or prepared specifically for your order, refunds may not be available for every purchase.
Please review product descriptions, sizes, colors, materials, and other details carefully before placing an order. If you have questions before purchasing, please contact OK Korbie for assistance.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact OK Korbie within 7 days of delivery.
Please include:
● Your order number
● A description of the issue
● Clear photographs of the item and packaging
● Any other information needed to review the problem
If the issue is confirmed, I may offer a replacement, store credit, or refund, depending on the circumstances and product availability.
Returns
If returns are accepted for your purchase, items must be returned:
● Unused and in original condition
● With original packaging, when applicable
● Within the return period provided by OK Korbie
● With proof of purchase
Customers may be responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.
Do not send an item back without contacting OK Korbie first. Unauthorized returns may not be accepted.
Non-Refundable Items
Unless required by applicable law, refunds may not be available for:
● Custom or personalized items
● Digital products or downloads after access has been provided
● Gift cards
● Sale or clearance items
● Items damaged after delivery through misuse, improper care, or normal wear
● Items returned after the applicable return period
Cancellations
If you need to cancel an order, contact OK Korbie as soon as possible. Cancellation requests can only be accepted before the order has been processed, shipped, or made specifically for you.
Once an order has been processed, shipped, or customized, it may not be eligible for cancellation or refund.
Refund Processing
If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Shipping charges, transaction fees, and other non-refundable costs may not be included in the refund unless required by applicable law or the issue was caused by an error on the part of OK Korbie.
Exchanges and Store Credit
Depending on the circumstances, OK Korbie may offer an exchange or store credit instead of a refund. Store credit may be subject to additional terms and may not be redeemable for cash unless required by law.
Contact
To request a refund, return, exchange, or order cancellation, please contact OK Korbie with your order information and a description of your request.
OK Korbie
Minnesota, USA